This Privacy Policy (hereinafter the “Policy“) explains how VI Magnum Grail Limited, a company registered in the Republic of Cyprus (registry number HE 458279), (hereinafter referred to as “we“, “us“, or “Magnum“), processes personal information of users (hereinafter “you” or the “User“) of our Website, as defined in our Website Terms of Use.
Please note that the Website may include links to other websites, and we encourage you to review their privacy policies. This Policy details how we handle the personal data we collect from you or that you provide to us. We encourage you to read this Policy thoroughly to understand how we manage your personal data.
What kind of information do we collect?
Personal details: If you contact us via the contact form on the Website, you will be asked for your full name, e-mail, and contact phone number. For the purposes of resolving inquiries with Magnum, the provision of personal data is necessary.
Feedback and surveys: We may ask you for feedback about us or to complete surveys.
Social media interaction: If you comment on Magnum’s social media pages, such as Facebook, Twitter, or LinkedIn, any personal data you share may be publicly displayed on our Website alongside your comments.
Online activity: We use functional and security cookies as permitted under Cypriot and European Union (hereinafter the “EU“) regulations, as defined in the “Cookies Policy“. Cookies and other technologies help us operate the website and improve the services.
What do we do with the information we collect?
We undertake to process your data processing to fulfil the terms of the availability of the Website. The legal basis for this processing is provided under the Regulation (EU) 2016/679 (hereinafter the “GDPR“). These are the most common reasons for collection of your personal data:
Personal details: We will use the information you provided to resolve any inquiries you have with Magnum. We will use your e-mail address to send updates about our activities, with your consent.
Feedback and surveys: If you provide feedback or complete a survey, we will use the information to enhance our Website and services. We employ third-party tools to process surveys, and these tools only use your information based on our directions. We may use software tools from companies within the European Economic Area (the “EEA“) that adhere to GDPR guidelines, or from U.S. companies that comply with Standard Contractual Clauses, to manage and store your data. If you participate in a survey as part of a research project, we will inform you at that time about how your information will be used specifically for the research and the duration for which it will be retained.
We may use third-party platforms to manage business communications and surveys. By using these services, we ensure the Website’s functionality and enhance our efficiency, either with your consent or as part of our legitimate business interests.
Please note, if you withdraw your consent, it will not affect the legality of any data processing that occurred before the withdrawal. Additionally, withdrawing consent does not impact the processing of personal data that is carried out on other lawful bases, such as fulfilling a contract or complying with legal obligations.
If you have any questions or statements regarding personal data processing, then please email us at [email protected].
How long will we keep your information?
General principle: We will only keep any personal information that you provide to us for as long as is necessary to fulfil the purpose for which you gave us the data, and we will securely delete information when it is no longer needed for that purpose, as explained in more detail below.
Consent: We keep records of consent, and any withdrawal of consent, on our files for as long as your personal information is being used in line with that consent and for a period of ten years after the consent is withdrawn (unless otherwise requested by you).
Any information you post on our website or related social networks will be kept and displayed only as long as the relevant content is publicly available.
Under the GDPR, you have rights including accessing your data, correcting inaccuracies, erasing data under certain conditions, and transferring your data to another controller.
If you wish to exercise any of these rights or have questions about our data practices, please contact us via [email protected].
Marketing
If you provide your email address, we will use it to send you updates on business news, career opportunities, and request feedback. We may also contact you about other services we offer that you might find interesting.
If you decide you no longer wish to receive marketing communications from us, you can unsubscribe at any time. Unsubscribing will not affect the legality of any data processing that occurred based on your consent prior to unsubscribing, nor will it impact the lawfulness of processing personal data on other legal bases, such as contract fulfillment or compliance with laws.
Who else has access to your information?
We may share some of your information with trusted partners and companies who assist Magnum. This is based on your consent, our need to fulfil the agreement with you, compliance with legal obligations, or legitimate interest in working collaboratively with these organisations.
We do not share your personal information with our hosting providers; it is securely stored in our database and only accessible to our technical staff.
We may disclose your personal information to law enforcement if required by law or to protect against illegal or harmful activities, based on our legal obligations and our interest in safeguarding our business and others.
Information and Data Security
We take measures to protect your personal information by implementing security practices designed to prevent unauthorised access or disclosure. These include technical and organisational safeguards such as encryption, pseudonymisation, firewalls, and strict access controls. These measures ensure the protection, confidentiality, integrity, and availability of your data. Additionally, we regularly test, assess, and evaluate the effectiveness of our security measures to maintain the security of data processing.
Contacting us to exercise your rights and complaints
You have the legal right to know and control the personal information we hold about you. This includes the right to:
- Access the personal information we have about you.
- Request corrections to any errors in your data.
- Request deletion of your personal information.
- Ask us to stop or restrict the processing of your personal information, especially if it’s inaccurate or unnecessary.
- Object to our processing of your personal information.
- Withdraw your consent to our use of your personal information.
- Object to any decisions made solely through automated processing using your personal information.
If you want to exercise any of these rights, or if you have complaints about how we handle your personal information or this Policy, please email us at [email protected].
If you’re unsatisfied with how we handle your requests or complaints, you can visit the Commissioner for personal data protection located at Kypranoros 15, 1061 Nicosia or contact it via [email protected].
If we communicate via Facebook Messenger and email, we may refuse to disclose confidential information to protect your privacy and security.
Changes to the Policy
We may change this Policy from time to time. We will notify you of any changes related to information we already hold about you, where practicable. You should check this Policy occasionally to ensure that you are aware of the most recent version.